The Cisco Uccx Datasheet is your essential guide to a powerful and flexible unified contact center solution. This comprehensive document provides all the technical specifications and features you need to understand how Cisco Unified Contact Center Express (UCCX) can transform your customer interactions.
What is the Cisco Uccx Datasheet and How is it Used?
The Cisco Uccx Datasheet is essentially the blueprint for Cisco's Unified Contact Center Express platform. It's a detailed technical document that outlines the capabilities, requirements, and supported configurations of the UCCX software and hardware. Think of it as the instruction manual and specification booklet all rolled into one. Businesses utilize the Cisco Uccx Datasheet extensively during the planning, design, and implementation phases of a contact center project. It helps IT managers, network engineers, and solution architects make informed decisions about how UCCX will fit into their existing infrastructure and meet their specific business needs. The importance of thoroughly reviewing the Cisco Uccx Datasheet cannot be overstated for successful deployment and optimization.
These datasheets are crucial for understanding the various components of UCCX, including:
- Agent desktop capabilities
- Supervisor tools and reporting
- IVR (Interactive Voice Response) functionalities
- Integration with other Cisco collaboration products
- Scalability options and capacity planning
They also detail the technical requirements, such as:
- Server specifications (CPU, RAM, storage)
- Network bandwidth considerations
- Supported operating systems and databases
- Licensing models and options
For instance, a typical section within a Cisco Uccx Datasheet might look like this:
| Feature | Description | Supported Versions |
|---|---|---|
| Agent Desktop | Provides a unified interface for agents to manage calls, emails, and chat. | 12.0, 12.5, 14.0 |
| Advanced Scripting | Enables custom call flow development for personalized customer experiences. | All current versions |
By examining these details, organizations can ensure they select the right version of UCCX and the necessary hardware to support their projected call volumes and desired functionalities. It’s the go-to resource for ensuring compatibility and performance.
To get the most out of your Cisco UCCX investment, dive deep into the official Cisco Uccx Datasheet. You will find the specific version you need directly from Cisco's documentation resources.